Shipping and delivery

SHIPPING AND DELIVERY ESTIMATES
Your order will be dispatched within the timeframes indicated below. Delivery times vary depending on the destination, as follows:

  • Mainland Portugal – Delivered within 1–7 days (after dispatch)

  • Azores and Madeira – Delivered within 7–15 days (after dispatch)

NOTE: All products require contact outside the European Union to fulfill customer order may take 15–18 days to be delivered (after dispute).

  • Spain – Delivered within 7–21 days (after dispute)

  • Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Italy, Luxembourg, United Kingdom, Czech Republic and Switzerland – Delivered within 7–21 days (after dispute)

  • Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Malta, Norway, Poland, and Sweden – Delivered within 7–21 days (after dispatch)

*Foreign club items, past season items, recently released club items, special edition items, concept versions, player versions, promotional packs, goalkeeper equipment, shoes, polo shirts, jackets, end-of-season jerseys, and race packs or promotions require a request to the overseas supplier. These items arrive at Estrela Serra Sports within 15–18 business days and are then shipped to customers. Newly released items may take up to one month to reach Estrela Serra Sports from suppliers before being sent to the customer.

IMPORTANT: Once requested from the supplier, orders containing these items cannot be canceled . If the customer refuses to receive the item, they will not be refunded .

Due to possible delays from suppliers and carriers, and the high volume of work during the period between November 25 and January 5 each year , Estrela Serra Sports does not guarantee that items will be delivered in time to meet the customer's intention of giving them as gifts. Delivery times during this period are usually much longer than those stated above and can exceed a month.

*Delays caused by suppliers cannot be attributed to Estrela Serra Sports , and do not allow the customer to cancel the purchase. Once Estrela Serra Sports requests the item from the supplier, up to 3 business days after the customer order, the delivery timeframe (15–18 days) begins from that date. If delays occur with suppliers and/or carriers, the customer's cancellation request and a refund can only be granted 30 business days after the order.

*Deliveries by CTT after receiving items from Estrela Serra Sports:

  • REGISTERED MAIL – 1–3 BUSINESS DAYS (after dispute)

  • STANDARD MAIL – TIMEFRAME NOT SPECIFIED BY CTT

ATTENTION: Delivery times are for informational purposes only. Any delays caused by CTT, carriers, or suppliers do not entitle the customer to cancel the purchase, refuse the goods, or claim damages or compensation.